Return and Cancellation Policy for Setutech.com (Setu Technologies)

1. Overview

At Setu Technologies, we strive to ensure our customers are satisfied with the software solutions we provide. This Return and Cancellation Policy outlines the conditions under which returns, refunds, and cancellations may be requested for software purchases made through our website, Setutech.com. Please read the policy carefully to understand your rights and obligations.

2. Cancellation Policy

2.1 Order Cancellation Before Delivery:

• Customers can request the cancellation of their order for software licenses before the software license key or download link is delivered.
• Once the software license key or download link has been delivered, cancellations will no longer be possible.

2.2 How to Cancel an Order:

• To cancel your order, please contact our customer support team at support@setutech.com
• Cancellations will be processed 7 to 10 working days, and the customer will receive a confirmation email once the order is successfully canceled.

3. Return Policy

3.1 Eligibility for Return:

• Returns are applicable only for software products where the license has not been activated or downloaded.
• For digital products, once the license key has been used or the software has been downloaded, it is non-returnable.
• If there are any issues with the product or technical glitches, our team will assist with troubleshooting before considering a refund request.

3.2 Refund Process:

• Refunds are processed if the return request is made within 7 days of purchase, provided the software has not been downloaded or activated.
• To request a refund, contact us at support@setutech.com with your order details, and our team will review your case.
• If your refund request is approved, we will initiate a refund to your original method of payment within 7-10 business days.

4. Non-Refundable Items

• Activated or downloaded software products are not eligible for returns or refunds.
• Services such as software installation, training, or support fees are non-refundable.

5. Damaged or Faulty Products

In the rare case that you receive a damaged or faulty product (i.e., software license issues or technical defects), please contact us immediately at support@setutech.com. Our team will assist you in resolving the issue by providing a replacement or troubleshooting the problem.

6. Contact Information

For any queries or concerns about our Return and Cancellation Policy, please contact us at:

• Email: support@setutech.com

7. Changes to This Policy

Setu Technologies reserves the right to update or change this policy at any time. Any changes will be posted on this page, and it is your responsibility to review this page periodically for updates.